For owners

Your page belongs to the people you serve. Here's what you can do — and what nobody can, including us.

You can

• Reply to any review, publicly, once (you can edit your reply).
• Report a review you think breaks the content policy. A person on our desk decides; the review stays up meanwhile.
• Print an in-store card. Guests who scan it get a "Scanned in person" mark on their review.
• Put a "Rate us" link or badge on your site from your listing → Share kit.

Nobody can

• Delete or hide a review because it's negative. Not you, not us.
• Edit what a reviewer wrote.
• Buy, trade for, or write fake reviews. Federal rules (FTC, 16 CFR Part 465) ban that, and so do we.

Asking for reviews, the right way

• Ask everyone, not only the guests you think were happy.
• Don't offer anything in return for a good review. If you thank people for reviewing at all, it has to be the same for any honest review, and they should tick "I got something for writing this".
• You, your staff and your family can review — tick "I own, work for, or am family". It's shown with that label and doesn't count toward the score.

Your owner link

Each owner gets a private link from Christopher. It opens your reviews with reply and report buttons, plus your in-store card. Keep it like a key; if it leaks, we replace it and the old one stops working.